Customer Care
Shipping & Returns
Shipping
Delivery
Information
We want your Lady Fauzia Co. pieces to reach you as swiftly and safely as possible. Every order is carefully packaged in our signature boxes — because the experience of unboxing should be as beautiful as the garment inside.
Standard Shipping
5–7 business days
$8.95
Express Shipping
2–3 business days
$18.95
Free Shipping
On all US orders over $150
Free
International Shipping
10–15 business days · rates at checkout
Varies
Returns
Our Return
Policy
We want you to love every Lady Fauzia Co. piece. If something isn't quite right, we offer a generous return window to ensure your complete satisfaction.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags attached.
Condition Requirements
- ✦Items must be unworn with original tags attached
- ✦No alterations, stains, or damage
- ✦Original packaging preferred
- ✦Hygiene items (hijabs, jewelry) are final sale
Exchanges
Exchange Process
Need a different size or colour? Follow these simple steps.
Ship It Back
We'll send you a prepaid return label. Pack your item in its original packaging and drop it off at the nearest carrier.
Receive Your Exchange
Once we receive your return, your new item will be shipped within 2 business days. We'll send you a tracking number.
FAQ
Common Questions
Standard shipping within the US takes 5–7 business days. Express shipping delivers in 2–3 business days. International orders typically arrive within 10–15 business days, depending on the destination and customs processing.
Yes! We offer complimentary standard shipping on all US orders over $150. Orders under $150 ship at a flat rate of $8.95.
Sale items are final sale and cannot be returned or exchanged. We recommend reviewing our size guide carefully before purchasing sale items.
Email us at support@ladyfauzia.com with your order number and the items you'd like to return. We'll provide a prepaid return label and guide you through the process.
Once we receive and inspect your return, your refund will be processed within 5–7 business days. The refund will be credited to your original payment method.
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and package weight. Please note that customs duties and import taxes may apply and are the responsibility of the customer.
We begin processing orders quickly, so please contact us at support@ladyfauzia.com as soon as possible if you need to make changes. We'll do our best to accommodate your request before shipment.
Still Have Questions?
Our customer care team is here to help. Reach out and we'll respond within 24 hours.
support@ladyfauzia.com